Vulnerable Customers Support
Connect Risk Solutions Ltd is an Appointed Representative of Bullerwell & Co Limited.
Connect Risk Solutions and Bullerwell, we recognise that some customers may find themselves in vulnerable situations due to personal circumstances such as financial hardship, health conditions, age, disability, or major life changes. We are committed to providing the necessary support to ensure all our customers can access and manage their insurance effectively.
How We Can Support You
If you are in a vulnerable situation, we encourage you to reach out to us. We may be able to offer assistance such as:
- Adjusting communication methods to suit your needs
- Providing additional time or flexibility for decision-making
- Offering alternative payment arrangements if you are facing financial difficulties
- Reviewing your policy to ensure it meets your current needs
- Identifying alternative solutions that may better suit your circumstances
Our team is trained to handle sensitive situations with empathy and discretion, ensuring you receive the right level of care and assistance.
Financial Difficulties Support
If you are struggling to make payments, please contact us as soon as possible. We may be able to offer support such as:
- Reviewing your policy to ensure it meets your current needs
- Adjusting payment plans to make them more manageable
- Identifying potential alternative solutions
Contact Us
If you need assistance, please get in touch with your account handler directly or in the following ways;
Email- enquiries@bullerwell.co.uk
Phone- 01234 268818
Post- 13 Goldington Rd, Bedford MK40 3JY
Our friendly staff will work with you to find the best solution based on your individual circumstances.
Additional Resources
There are several independent organisations that provide free and impartial guidance:
- MoneyHelper – Free guidance on budgeting, debt, and financial planning. Visit: www.moneyhelper.org.uk
- StepChange Debt Charity – Free, expert debt advice and solutions. Visit: www.stepchange.org
- Citizens Advice – Advice on managing debt, benefits, and financial rights. Visit: www.citizensadvice.org.uk
- National Debtline – Free confidential debt advice. Visit: www.nationaldebtline.org
- Age UK – Support for older individuals with financial and legal advice. Visit: www.ageuk.org.uk
- Scope – Support for people with disabilities. Visit: www.scope.org.uk
- Cruse Bereavement Support – Assistance for those dealing with loss. Visit: www.cruse.org.uk
We’re Here to Help
Your well-being matters to us. If you’re facing challenges, please don’t hesitate to reach out so we can explore ways to support you.